Privacy Policy

How information is used

Joka Casino uses personal information only for reasonable purposes connected with operating the website, providing services, meeting obligations and maintaining a safe environment. The information collected may be combined with information from different parts of the service so that account, payment, verification and support processes can work consistently.

Main purposes of processing

• Creating, maintaining and administering your player account.
• Processing deposits, withdrawals and other account transactions, and keeping accurate financial records.
• Completing identity, age, eligibility, security and verification checks.
• Detecting, preventing and investigating fraud, money laundering, account misuse, collusion, payment abuse and other suspicious or unlawful activity.
• Providing customer support, responding to questions, handling complaints and communicating about your account or transactions.
• Operating, maintaining, testing and improving the website, games, account features and technical systems.
• Personalising parts of the website, remembering settings and understanding how players use the service.
• Managing responsible gambling processes and helping to protect players from harmful or unauthorised activity.
• Sending service messages, such as security notices, account updates, transaction information and important changes to the service.
• Sending promotional communications where permitted and where you have not opted out or withdrawn consent.
• Meeting record-keeping, reporting, compliance, dispute resolution and other obligations that apply to the service.
• Protecting the rights, property, systems and safety of Joka Casino, its players and other people.

Joka Casino may use third-party service providers to support functions such as payment processing, identity verification, fraud detection, technology hosting, customer support, analytics and communications. These providers may receive only the information reasonably needed for their service and are expected to handle it securely and in accordance with their role. Information may also be disclosed where this is necessary to prevent harm, respond to a lawful request, protect the service or investigate suspected misuse.

Some service providers may process information using systems located outside Australia. Where information is handled by another organisation, reasonable steps are taken to select suitable providers and protect information in line with applicable privacy requirements. Information may be shared with payment providers or other partners when this is necessary to complete a transaction, carry out a check or resolve a service issue.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion where retention is not required, and withdrawing consent for optional marketing communications.

Making a data request

To exercise your privacy rights, contact support@joka-casino.fun. Please clearly state what you are requesting and provide enough information for your account or request to be identified. For example, you may ask to access the personal information held about you, correct inaccurate account details, delete information that no longer needs to be retained, or withdraw your consent to receive marketing communications.

• Access: ask what personal information is held about you and, where appropriate, request a copy or explanation of how it is used.
• Correction: identify information that is inaccurate, out of date or incomplete and provide the correct details.
• Deletion: ask for personal information to be deleted where there is no continuing reason or legal requirement to keep it.
• Marketing withdrawal: ask for consent to marketing to be withdrawn or use an unsubscribe option included in a promotional message.

A request may be refused, limited or delayed where this is permitted or required, including where responding could affect another person's privacy, compromise security or fraud controls, interfere with an investigation, or conflict with a record-keeping obligation. If information must be retained, Joka Casino will explain this in general terms where appropriate. Closing an account does not automatically delete all records, and it does not remove information that must be kept for legal, security, transaction or dispute purposes.

Joka Casino may take reasonable steps to verify the identity of a person making a request. This helps prevent personal information from being disclosed to someone who is not authorised to receive it. Requests will be considered within a reasonable timeframe, taking into account their nature, complexity and any information needed to verify or complete the request.

Marketing and service communications

You may receive communications necessary to operate your account, complete transactions, maintain security or provide important service information. These messages are different from optional promotional communications. You can withdraw consent to marketing by contacting support@joka-casino.fun or by following the unsubscribe instructions in a marketing message. You may continue to receive essential account or service messages after opting out of marketing.

Changes to this policy

This Privacy Policy may be updated when the website, services, information practices or applicable requirements change. The latest version will be made available on the website. You should review this page from time to time, especially before providing new information or using a new feature. If a change is important, additional notice may be provided through the website or an appropriate account communication.