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Cookies Policy
This Cookies Policy explains how Joka Casino uses cookies and similar technologies when you visit or use its website. It describes what these technologies do, the types of information they may collect, why they may be used and the choices available to you. This policy is written for players in Australia and should be read together with the website’s Privacy Policy and Terms and Conditions.
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1. What cookies are
Cookies are small text files or similar data files that may be placed on your computer, phone, tablet or other device when you visit a website. They allow a website to recognise a device or remember information about a visit. Cookies do not normally identify you by name on their own, although information collected through cookies may be linked with other information where this is permitted and necessary.
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Joka Casino may also use related technologies, such as pixels, tags, software development kits, browser storage and similar tools. In this policy, the word cookies includes these technologies where the context allows. These tools can help the website operate, remember selections, understand how pages are used and support the delivery of relevant content.
Some cookies are placed directly by Joka Casino. Others may be placed by service providers that support functions such as website performance, analytics, security or content delivery. Third-party cookies are controlled by the relevant third party, and their use may be subject to that provider’s own privacy information and settings.
Session and persistent cookies
Session cookies are generally temporary. They remain on your device while your browser is open or while a particular visit continues, and are usually removed when the session ends. Persistent cookies remain on your device for longer, including after you close your browser, until they expire or are deleted. The length of time a cookie remains may depend on its purpose and the settings of the website or service provider.
2. How cookies may be used
The cookies and similar technologies used on the website may serve different purposes. The exact technologies in use can change as website features, security requirements and service arrangements change. In general, they may be used for the following purposes:
- Essential operation: to help pages load, maintain website functions, remember your progress and support the basic operation of the website.
- Account and session management: to recognise an active session, help keep you signed in where appropriate and support account-related features.
- Security and fraud prevention: to identify unusual activity, protect accounts, support transaction security and help prevent misuse of the website.
- Preferences: to remember choices such as language, display settings, consent selections and other preferences you make during a visit.
- Performance and analytics: to understand how visitors use the website, identify errors, measure performance and improve navigation, content and functionality.
- Communications and content: where permitted, to help provide website content or communications that may be more relevant to your interests or previous interaction with the website.
- Advertising measurement: where applicable and where permitted, to measure the effectiveness of campaigns, understand visits from promotional channels and manage the frequency or relevance of advertising.
Essential cookies
Some cookies may be essential for the website or a requested service to work. They can support functions such as authentication, security, load balancing, accessibility and remembering privacy choices. If essential cookies are blocked, some parts of the website may not operate correctly, and certain account or gaming features may be unavailable. These cookies are generally used because they are necessary to provide a service requested by you or to support the secure operation of the website.
Optional cookies
Optional cookies may be used for analytics, personalisation, advertising or other purposes that are not strictly necessary for the website to function. Where required, Joka Casino may ask for your consent before placing or using these cookies. You can usually change your choices through the cookie preference tool made available on the website or through your browser settings.
Cookie information may be combined with technical information, such as browser type, device information, approximate location, pages visited, referring website and interaction times. This information may be used in an aggregated or otherwise permitted form to improve services, maintain security and understand website activity. The Privacy Policy provides further information about how personal information may be handled.
3. Your cookie choices
When you first visit the website, a cookie banner, preference centre or similar notice may give you the opportunity to accept or reject optional cookies. Your available choices may depend on the type of cookie, the device you use and the way you access the website. If a preference tool is available, it may allow you to change your selections at any time.
Browser controls
Most browsers allow you to view, block, delete or restrict cookies through their privacy or settings menus. You may also be able to receive a notification before a cookie is stored. Instructions differ between browsers and devices, so you should check the relevant browser help information for current guidance. If you use more than one browser or device, you may need to set your preferences separately on each one.
- Blocking all cookies may prevent account, security or other website functions from working properly.
- Deleting cookies may remove saved preferences and require you to make selections again.
- Changing browser settings may not remove information already collected by a service provider.
- Opting out of analytics or advertising cookies may not stop all advertising; it may instead make advertising less tailored.
- Cookie controls do not necessarily control other forms of data processing described in the Privacy Policy.
Mobile devices and applications
If you access Joka Casino through a mobile device or an application, similar technologies may be managed through device permissions, application settings or the relevant operating system. The names and controls may differ between devices. Restricting certain permissions may affect features that rely on them, including security, preferences or performance functions.
Cookie choices do not replace responsible use of gambling services. If you want to take a break, limit your access or seek support regarding gambling, please use the responsible gambling tools and information made available on the website. Cookie settings are designed to control technology preferences and do not change account, wagering, payment or responsible gambling requirements.
4. Third parties, privacy and policy updates
Third-party services
Joka Casino may use third-party providers to help host, secure, analyse or improve the website, or to support communications and other online services. Those providers may use cookies or similar technologies in accordance with their own arrangements. Joka Casino does not control every setting or practice of an independent third party. You should review the relevant third party’s privacy and cookie information where you want more detail about its activities.
Some providers may process information in countries outside Australia. Where this occurs, handling of information may be subject to the provider’s terms, applicable privacy requirements and the safeguards used by the relevant service. The Privacy Policy contains broader information about personal information handling, disclosure and overseas processing where relevant.
Information and retention
The information collected through cookies may be retained for different periods depending on its purpose. Security information may be kept for as long as needed to protect the website and investigate misuse. Preference information may remain until it expires or is deleted. Analytics and marketing information may be retained according to the relevant service arrangement and applicable requirements. Joka Casino aims to retain information only for as long as reasonably necessary for the purpose for which it was collected, or as otherwise required or permitted.
Changes to this policy
This Cookies Policy may be updated from time to time to reflect changes to the website, technologies, legal requirements or service providers. When changes are made, the updated version will be published on this page with a revised date where appropriate. You should review this page periodically so you remain aware of how cookies and similar technologies may be used.
Questions and requests
If you have a question about this Cookies Policy, your cookie preferences or the handling of personal information, please use the contact or support channels shown on the Joka Casino website. If your request relates to personal information, you may be asked to provide enough information to verify your identity and understand the nature of your request. The website’s Privacy Policy explains additional rights and processes that may apply.
